User management
This page is for administrators and super administrators only. Here is what you can do for each user:
- Edit their profile: name, mobile number and time zone
- Set their role: user, administrator or super administrator
- Strengthen their security: two-factor login and reply protections
- Track their usage and activity logs
- Change their package among those available to you
- Cancel a renewal or transfer a license to another user
Messenging user / SESAR service
User management
Logs for the user:
Signature tracking for the user:
Create users
When importing, you can assign a licence to each user. Licences must already be purchased: if none are left, the user is still created, but without a licence. Leave the PlanID column empty to import a user without a licence.
Codes to use in the PlanID column
- Eco
DEBASEDEBASE-Pshared mailbox - Advanced
COMPLETCOMPLET-Pshared mailbox - Pro
COMPLET2100COMPLET2100-Pshared mailbox - Pro, higher transfer volume
COMPLET5000COMPLET7500COMPLET10000COMPLET15000COMPLET20000COMPLET25000
File columns
Every line has 7 columns, so 6 commas. Keep all the commas even when a value is empty — drop one and every column after it shifts into the wrong field.
Jean,Tremblay,jean.tremblay@example.com,,DEBASE,,no phone, no country code, no time zone — the commas stay
| Column | Required | Example | Accepted values |
|---|---|---|---|
FirstName | Yes | Jean | Letters, spaces, apostrophes and hyphens. No digits, no symbols. |
LastName | Yes | Tremblay | Letters, spaces, apostrophes and hyphens. No digits, no symbols. |
Email | Yes | jean.tremblay@example.com | A valid address. This is what identifies the user. |
Phone | No | 5145550101 | 7 to 15 digits. Spaces, dots, dashes and parentheses are allowed. Put the country code in DefaultSMSCountry, not here. |
PlanID | No | COMPLET2100 | One of the codes listed above, or empty for no licence. |
DefaultSMSCountry | No | +1 | Country dialling code, with or without the +. Required as soon as Phone is filled in; on its own it is fine. |
UserTimeZone | No | (UTC-05:00) Eastern Time (US & Canada) | A value from the “Time zone values” list. Wrap it in quotes when it contains a comma. |
What breaks a file
- A space before a quote: the whole file becomes unreadable.
- Quotes around a value that does not need them. Only quote a value that contains a comma.
- Digits or symbols in FirstName and LastName — the line is skipped.
- An 8th column, for instance a comment: everything past UserTimeZone is ignored.
- Saving as anything other than UTF-8: accented characters come out garbled. In Excel, choose “CSV UTF-8”.
Edit user
Manage license :
Attention, your configuration files have just been downloaded.
You will receive a secure email with Secure Exchanges at the address associated with your SESAR license. Please click on the link and enter the password below. Then, click on the 'Confirm' button in the secure message to complete the configuration. You have 10 minutes to confirm, otherwise the message will be destroyed.Manage license :
If you remove the license, the user will no longer be able to use Secure Exchanges, and their logs will be deleted. If you want to keep the logs, the user must maintain an active license. A basic license allows keeping the logs. To retrieve the logs after 6 months, you must reassign an advanced or pro license to that user.
Are you sure you want to remove the license?